Lars Damgaard
strategic user experience designer
November 28th 2012

Jesse James Garret on the maturing of user experience design

In an interview with Brian SolisJesse James Garrett, the founder of Adaptive Path and author of The Elements of User Experience talks about user experience design and the way it has shifted from simple interface design towards a more holistic perspective, where imagined experiences are at the heart of product strategy decisions. In the old era, such decisions were takes from a technological perspective only and customer experience was something that was thought to be stored away in different silos within an organisation.

Today he identifies a much more holistic approach in which lateral touchpoints between different parts of the organization (could be design people talking to customer service people in order to reveal user experience pain points) allow for better user experiences. The simple, but very important argument he makes is that if we want to make good user experience design, then user experience design is not something that can be isolated to a single unit (or individual).

He also touches upon the difference between innovation and novelty, arguing that the criteria for innovation should be tied to human needs and motivations rather than a weird fascination of things that are just novel.

If you have 11 minutes to spend, consider spending them on this. It’s clever stuff.

Related to what you were just reading
December 15th 2014

Input validation is still an ambiguous design pattern

Recently I had to design something of a digital design classic: form input validation. In the early days of the web, notifying the user that the input he or she had typed was erroneous, was handled by a javascript alertbox. It would even…

Read more

December 2nd 2012

Merry uxmas

A few days ago, I stumbled upon UXMAS which is a user experience advent calendar.  So far, it has enlightened me with Jared M. Spools talk on how the kano model can inspire ux strategy and a rant about the stupid design of many…

Read more

December 26th 2012

Don’t use software for user experience design

When using a computer to build prototypes for user experience design, you are bound to loose yourself in a world of details. At least I often do.

Even though I use tools that are designed for rapid prototyping (whether it’s Axure,…

Read more

March 7th 2016

Working in teams with atomic design using a Sketch template file, symbolic links and Dropbox

I work in a department with two multidisciplinary scrum teams, each team with two designers. We’re currently working on a big project using atomic design. That’s all good.

Sketch is a good tool for atomic design, especially when using a…

Read more